Retail
store
Clay. Glaze. Tools. Raw Materials. Equipment.
We have you covered.
Not seeing what you need on the website?
Give us a call or email our friendly Retail Director, Reem. Chances are we have it or can order it for you!
Retail FAQs
I got a notification that my work from a special event or Pottery Painting is ready for pick up–do I go to the store to collect it?
Yes! Head to the front desk in the retail shop and let the staff know that you're picking up work. We’ll pull it from our holds area for you. You can stop by anytime that the retail shop is open, the store hours are listed in the footer on our website under "retail hours". Note the retail hours differ from the studio hours!
Can I order online and pick up in store?
Yes–you can place an online order and select “in-store pick up” at checkout. The staff will process your order and notify you once it’s ready.
Are there bulk discounts for clay?
Yes, there are 4 tiers of discount rates. Percentage indicates the discount rate per box in each bracket:
2-9 boxes: 7% (off the sale price of each box)
10-19 boxes: 14%
20-39 boxes 23%
40+ boxes 28%
What is your dry materials policy?
For dry materials orders under 50 lbs, please allow 1 business day for fulfillment. Our suppliers no longer ship materials to distributors in quantities <50 lbs. We appreciate your patience while we process and weigh out your order in preparation for pick up. How can I contact the retail shop?
The store’s phone number: (513) 871-2529
Our email address: info@queencityclay.com
I got a notification that my work from a special event or Pottery Painting is ready for pick up–do I go to the store to collect it?
Yes! Head to the front desk in the retail shop and let the staff know that you're picking up work. We’ll pull it from our holds area for you. You can stop by anytime that the retail shop is open, the store hours are listed in the footer on our website under "retail hours". Note the retail hours differ from the studio hours!
Can I order online and pick up in store?
Yes–you can place an online order and select “in-store pick up” at checkout. The staff will process your order and notify you once it’s ready.
Are there bulk discounts for clay?
Yes, there are 4 tiers of discount rates. Percentage indicates the discount rate per box in each bracket:
2-9 boxes: 7% (off the sale price of each box)
10-19 boxes: 14%
20-39 boxes 23%
40+ boxes 28%
What is your dry materials policy?
How can I contact the retail shop?
The store’s phone number: (513) 871-2529
Our email address: info@queencityclay.com