Occasionally, we have a lot going on at the studio and parking is an issue.  If you cannot find a space to park in the QCC lot, additional parking is available next door at the Matlock Electric facility or across the street at the Cohen Recycling facility. 

Even though the clay and glaze wash out of clothing, participants should wear comfortable clothing that they don’t mind getting messy.  Aprons are on hand if needed.

Typically, you can expect pieces to be ready 4 weeks after the event.  The pieces need that amount of time for drying, glazing, two firing processes, packaging and email notification.  When pieces are ready for pick up, you will receive an email notification or a phone call.  Sometimes emails go to spam or junk folders, so be sure to check those.  Sometimes voicemail boxes are full and we are not able to leave a message.  Pieces are picked up in the Retail Store during regular hours of operation.

After 3 months and multiple attempts to reach participants about their pieces, we discard abandoned pieces.  We simply do not have the space to keep pieces longer than 3 months.

Typically, if you call and we can’t find it on the shelf for pick-up, it’s somewhere in the firing process and not ready yet.  Please make sure you’ve allowed a full four weeks from your event for us to email you about pickup.  Occasionally, QCC cannot locate your clay piece after it’s been fired.  This is sometimes because of a mis-fire in the kiln but mostly due to a mistake on participant’s paperwork (erroneous or illegible information makes it so we can’t match it to your pot).  We will do our best to locate your piece(s) among any that couldn’t be matched, but if we cannot, we will work with participants to make things right.

For PRIVATE EVENTS (wheel, hand building, individual lesson, and pottery painting)

If you have booked a private party with our Special Events Coordinator and need to cancel your event you must speak with a member of the Queen City Clay Staff, phone messages and emails will not be accepted. Full payment is due 14 business days prior to the event.  Payment is refundable up to 7 business days prior to your event.  Events cancelled within 7 business days of event date will not be refunded.  Individual spots cancelled within 7 business days of the event date will also not be refunded.  By that time, Instructors and materials have already been obligated for the number of participants requested.

For OPEN ENROLLMENT events like open wheel/hand building:  No refunds are permitted within 48 hours in advance of your class. Class may be rescheduled once if 48 hours notice is given.

Please Read the Cancellation Policies:

https://queen-city-clay-623736.shoplightspeed.com/service/general-terms-conditions/

If the Queen City Clay studio is open, the event will go on as planned.  Studio closure info is on the QCC website or social media. Most up-to-date closures will be on our social media accounts, @queencityclay, or you can call the studio.  If you feel unsafe driving to QCC in the event of inclement weather, we may be able to reschedule on a case by case basis.  Email Kelly Johnson.

If the studio is closing due to weather and we must cancel your event, we will attempt to reach you via email.

Occasionally, an open enrollment event you signed up for must be cancelled due to low enrollment or other reasons like severe weather.  Every effort will be made to notify participants well in advance.  Your options will be:  1. Refund  or 2.  Switch to a different class

Occasionally, we have a lot going on at the studio and parking is an issue.  If you cannot find a space to park in the QCC lot, additional parking is available next door at the Matlock Electric facility or across the street at the Cohen Recycling facility. 

No.  We suggest you arrange that with a fellow participant in the class ahead of time.

Take a beginning class or jump into one of our open wheel sessions. Our staff can talk you through the options and help you decide what will be the best fit.

Even though the clay and glaze wash out of clothing, participants should wear comfortable clothing that they don’t mind getting messy.  Aprons are on hand if needed.

Typically, you can expect pieces to be ready 4 weeks after the event.  The pieces need that amount of time for drying, glazing, two firing processes, packaging and email notification.  When pieces are ready for pick up, you will receive an email notification or a phone call.  Sometimes emails go to spam or junk folders, so be sure to check those.  Sometimes voicemail boxes are full and we are not able to leave a message.  Pieces are picked up in the Retail Store during regular hours of operation.

After 3 months and multiple attempts to reach participants about their pieces, we discard abandoned pieces.  We simply do not have the space to keep pieces longer than 3 months.

Typically, if you call and we can’t find it on the shelf for pick-up, it’s somewhere in the firing process and not ready yet.  Please make sure you’ve allowed a full four weeks from your event for us to email you about pickup.  Occasionally, QCC cannot locate your clay piece after it’s been fired.  This is sometimes because of a mis-fire in the kiln but mostly due to a mistake on participant’s paperwork (erroneous or illegible information makes it so we can’t match it to your pot).  We will do our best to locate your piece(s) among any that couldn’t be matched, but if we cannot, we will work with participants to make things right.

For PRIVATE EVENTS (wheel, hand building, individual lesson, and pottery painting)

If you have booked a private party with our Special Events Coordinator and need to cancel your event you must speak with a member of the Queen City Clay Staff, phone messages and emails will not be accepted. Full payment is due 14 business days prior to the event.  Payment is refundable up to 7 business days prior to your event.  Events cancelled within 7 business days of event date will not be refunded.  Individual spots cancelled within 7 business days of the event date will also not be refunded.  By that time, Instructors and materials have already been obligated for the number of participants requested.

For OPEN ENROLLMENT events like open wheel/hand building:  No refunds are permitted within 48 hours in advance of your class. Class may be rescheduled once if 48 hours notice is given.

Please Read the Cancellation Policies:

https://queen-city-clay-623736.shoplightspeed.com/service/general-terms-conditions/

If the Queen City Clay studio is open, the event will go on as planned.  Studio closure info is on the QCC website or social media. Most up-to-date closures will be on our social media accounts, @queencityclay, or you can call the studio.  If you feel unsafe driving to QCC in the event of inclement weather, we may be able to reschedule on a case by case basis.  Email Kelly Johnson.

If the studio is closing due to weather and we must cancel your event, we will attempt to reach you via email.

Occasionally, an open enrollment event you signed up for must be cancelled due to low enrollment or other reasons like severe weather.  Every effort will be made to notify participants well in advance.  Your options will be:  1. Refund  or 2.  Switch to a different class

Occasionally, we have a lot going on at the studio and parking is an issue.  If you cannot find a space to park in the QCC lot, additional parking is available next door at the Matlock Electric facility or across the street at the Cohen Recycling facility. 

No.  We suggest you arrange that with a fellow participant in the class ahead of time.

Take a beginning class or jump into one of our open wheel sessions. Our staff can talk you through the options and help you decide what will be the best fit.

Even though the clay and glaze wash out of clothing, participants should wear comfortable clothing that they don’t mind getting messy.  Aprons are on hand if needed.

Occasionally, we have a lot going on at the studio and parking is an issue.  If you cannot find a space to park in the QCC lot, additional parking is available next door at the Matlock Electric facility or across the street at the Cohen Recycling facility.